Got questions? We’ve got clean answers.
Everything you need to know about our sustainable air filters.
FAQ
Who is Aerterra?
Aerterra air filters are thoughtfully engineered using renewable, earth-friendly materials designed to protect your home’s air quality while minimizing environmental harm. Our subscription service delivers fresh filters when you need them, ensuring clean air for your family and a cleaner planet for generations—all with the convenience of doing good, effortlessly.
What makes your filters sustainable?
Our filters are made from renewable, plant-based materials, not petroleum-based plastics. We use advanced nanofiber technology which captures even the tiniest airborne particles while maintaining smooth, energy-efficient airflow.
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How does the subscription work?
It’s simple:
– Choose the right size and MERV rating (11 or 13).
– We’ll deliver filters to your door right on schedule.
– Enjoy cleaner air and a cleaner conscience.
– Pause, adjust, or cancel your plan anytime from your account.
What do your filters remove?
Depending on the MERV rating you choose, Aerterra filters capture:
- Allergens
- Fine Dust
- Mold Spores
- Smoke
- Airborne Toxins
- Pet Dander
Do you offer free shipping?
We offer free shipping on all orders and subscription orders within the continental U.S. Questions? Don't hesitate to contact us here.
What is your money-back performance guarantee?
We stand behind the quality of our products. If you're not satisfied with your purchase for any reason, let us know within 30 days of receiving your order. Our money-back performance guarantee is only valid for orders placed through www.aer-terra.com. To request a refund, simply contact us here with a brief explanation of why you weren’t satisfied. You may be asked to provide a photograph. If approved, we'll issue a full refund—no hassle, no hard feelings.